Field Service

Baseline maintains a fleet of top-of-the-line, rugged, and mobile natural gas, propane, and diesel generators. However, Baseline customers also receive full access to Baseline’s industry-leading field service and support teams.

Baseline field service technicians are highly trained, exceptionally experienced, and certified in a variety of mechanical, electrical, and safety topics. Our field service technicians include formally-trained diesel and natural gas engine mechanics who will respond to and rectify any generator issue in a prompt and professional manner day or night.

Even the best generators will occasionally break down. We believe it’s our excellent service that differentiates us from the competition. Benefits to Baseline’s field service:

  • Fast Response. Baseline field personnel are set apart from the competition by our dedication to quick response 24/7. Expect a technician to be on site within 2 hours of your call.
  • Strategically Located. Baseline stations field service personnel in close proximity to customer operations for rapid response.
  • Training: Baseline’s field technicians all undergo initial (pre-hire) and ongoing technical training for our power generation equipment. You can count on Baseline personnel to get the job done right.
  • Safety: Baseline technicians undergo extensive safety training and are SafeLand certified. Baseline personnel also undergo random drug screenings. To date, Baseline personnel have had zero on-the-job injuries. You can count on Baseline personnel to get the job done safely.